EasyFlow ICT Operations
EasyFlow is a low-code workflow and process automation platform that helps organizations design forms, model processes, automate approvals, integrate systems, and track performance without heavy custom code. For IT, it streamlines Asset Management, Change Request Processes, software provisioning, and incident management with auditable, policy-compliant flows and clear SLA tracking.
EasyFlow transformed our IT operations. Asset tracking is now automated and change requests follow proper approval chains. Our incident response time improved by 45%.
- IT Manager, Client Team
System Benefits
- 1 Automated asset lifecycle management with tracking
- 2 Streamlined change approval workflows with impact assessment
- 3 Integrated incident management with SLA monitoring
IT workflows in EasyFlow provide complete visibility into technology assets, standardize change management processes, and ensure incident resolution follows defined escalation paths. From hardware procurement to software deployment, every IT process is tracked and auditable.
IT Workflow Examples
Employee Change Request – Facilitates requests and approvals for changes to employee-related IT resources.
Employee Offboarding Request – Facilitates the request and approval process for offboarding an employee from IT resources.
IT Hardware Request – Facilitates requests for procuring IT hardware resources.
Kissflow Trial Account Access Request – Facilitates requests for a temporary kissflow account.
License Request – Facilitates the request and approval process for procuring IT licenses.
Employee Onboarding Request – Facilitates requests and approvals for onboarding an employee to IT resources.
ICT Services Status – Facilitates the review and approval process for actions on defaulting clients.
IT Incident Report Form – Allows RPWL employees to report IT related incidents.
IT Backup Restore – Facilitates the tracking of backups for various software data.
IT Health Checklist – Enables FGEs to perform checks and submit their findings during site visits.
Network Audit Request – Facilitates requests to ICT for network audits.
Network Infrastructure Audit – Facilitates requests to ICT for hardware audits.
Control Room Footage/Playback Request – Process that allows users to request CCTV footage.
Server Room Access Request Form – Allows RPWL users to request for server room access in RPWL infrastructure.
Transfer of IT Equipment – Tracks the transfer of IT equipment between the different RPWL sites.
IT asset tracking was manual and error-prone, change requests lacked proper approval workflows, and incident resolution was inconsistent. The team struggled with asset visibility, change impact assessment, and meeting SLA commitments for incident response.
We implemented automated asset management workflows with lifecycle tracking, standardized change request processes with impact assessment and approval chains, and integrated incident management with SLA monitoring and escalation rules for consistent service delivery.
Definitely. Asset visibility increased to 99%, change approval time reduced by 50%, and incident response improved by 45%. IT now has complete process control and can confidently expand automation to HR, Finance, Service Desk, EHS, Legal, Operations, and Warehouse & Logistics.