Process Management

Captures consumable requests, facilitates approvals, and tracks the receipt of items post-approval.

Facilitates requests for consumable stock items.

Facilitates the updating of stock balances.

Enables customers to lodge complaints regarding received items and track their resolution.

A subprocess within the customer complaint process at PPL. When a credit note is issued, production assesses whether the supplier is at fault. If confirmed, finance recovers the full or partial amount from the supplier.

Facilitates requests and approvals for the purchase of cylinders and plates.

The appraisal process is a structured review where an employee’s performance is evaluated against set objectives, strengths and gaps are discussed, and outcomes are used to guide development, rewards, or career growth

Facilitates the preparation of price estimates for clients.

Form is used to formally document, assess, and resolve employee or stakeholder grievances within the organization. This process ensures fair investigation, records actions taken, and provides clear communication of outcomes to maintain workplace harmony and compliance with company policies.

To maintain accurate, real-time visibility of ink stock levels and movements.

This process enables HR to systematically evaluate employee roles by capturing key data such as education, experience, job knowledge, problem-solving, and communication skills. It supports fair, consistent job assessment and informs decisions on pay, role alignment, and promotions.

Facilitates tracking of machines i.e when the machine was running and when it stopped

Tracks machine breakdowns from the initial report through to resolution.

The Material Transfer Request process facilitates the formal request, approval, and tracking of materials being moved from one location, department, or project site to another, ensuring accountability and proper record-keeping

Facilitates capturing of complaints from the neighbours of PPL

Facilitates new customer account creation and verification

facilitates the verification and approval of orders prior to production.

Ensures product consistency by monitoring critical production parameters, documenting quality inspections, and maintaining full traceability and compliance.

The Rider Booking and Expense process allows users at Platinum Packaging Limited to request a rider—such as a bodaboda—for package pickups or deliveries. Users enter package details, pickup/delivery location, purpose, and the estimated rider cost. Once submitted, the request is sent to Finance for review, verification, and approval. This process streamlines rider engagement, enhances cost control, and ensures proper documentation of rider expenses.

Streamlines the submission, evaluation, and assignment of change requests to ensure controlled and efficient implementation.